Customer Service

Delivery & Returns:

Standard Delivery
Please note that we are only able to send items to addresses with UK Postcodes. This is because of the high cost of sending to non-UK addresses together with the delays in Customs. If you would like a quote from us to ship to any other address then please email us first before placing your order on admin@landmarklinencompany.co.uk

Please be aware the cost for carriage on any other area than UK mainland is only a guide and we will contact you before processing your order with full carriage cost

Subject to stock availability, we aim to despatch all orders that customers place by telephone or through this website within 3 to 5 working days. Working days are Mondays to Fridays, but excluding Bank and Public Holidays. In the unlikely event that an item is unavailable, we will tell you and send it to you as soon as we receive new stock. We usually use Parcelforce or Interlink Express to deliver your orders. The carrier will deliver during the day, but will not be able to give a specific time. However, if you include your mobile phone number on your order, the carrier may able to send you a text message to tell you that delivery is imminent.

Delivery is usually within 3-5 working days, unless otherwise stated. But if you have not received your parcel within five working days, please contact us admin@landmarklinencompany.co.uk

Our standard delivery cost is £4.99 for orders under £50.00 to all UK Mainland postal delivery address. Free delivery will be applied for all orders over £50.00 to all UK mainland postal addresses

Please note that for any orders outside the UK Mainland and for the Highlands of Scotland , we will first have to gain a postal quote and please be sure to let us know what product or products you are needing a quote for, along with the full address details. A postal quote will be needed for EU destinations below:
Channel Islands - Jersey, Guernsey, Alderney, Herm and Sark so please email us on admin@landmarklinencompany.co.uk

At Landmark Linen Company, we want you to feel confident about buying from us online. So if you do change your mind, you can return the goods in their original packaging within 14 days. Also, under the Consumer Contract Regulations, you can cancel the order within a period of 14 working days, starts the moment you place your order and ends 14 days from the day you receive your goods.

If your order consists of multiple goods, the 14 days runs from when you get the last of the batch. However, please note that, for hygiene reasons, we cannot accept cancellations or returns for the purchase of items of bedding once you have used them. Otherwise, we can accept returns of items provided they are in an 'as new' condition.

You are responsible for the cost of returning the items except in the unlikely event we delivered the items to you in error or the item is faulty. If this was the case then please let us know by using the enquiry form in the 'Contact Us' section of the website. For your own peace of mind and protection, we suggest that you use a tracked and insured service, such as Royal Mail Special Delivery or a specialist parcel carrier such as Parcelforce or Interlink Express. We may be able to arrange the collection of your item(s) from you, but you will still be responsible for the cost of return.

Product Returns:
You must contact us either by our contact us page or an email before returning any item/s. We need to give you a returns address and in some cases a returns number to put on the parcel when you return it (unless the item is faulty then we will arrange collection) Please note any refunds may take considerably longer to process if these instructions are not followed and we cannot track the product return unless the address you send to is correctly given to you by ourselves.

If we have already sent your order to you, we will make the appropriate refund when we receive the items from you.

In Stock Status

We make every effort to keep the stock status up to date on the website, however sometimes items sell out before the warehouse are able to advise us otherwise.  There may well be occasions when unfortunately we have to contact you after your purchase to advise we cannot fulfill your order straight away (or not at all)  We do apologise in advance for any inconvenience caused and assure you that we will advise you of the situation just as soon as possible, so as not to keep you waiting for possible refunds to be processed. Once you have advised us that there is no alternative items you would like to consider then the refund process will take place.

Privacy

Landmark Linen Company understand your personal information is just that - personal. So we are committed to protecting your privacy. This Privacy Policy explains what information we collect and what we do with it. if you have any questions about our information processing, please contact us.

Information collected

We collect any details that you give us when you decide to buy from this website. You enter information such as your name, address, telephone number and email address.
We may also collect other information when you complete the checkout such as details of your payment cards. But we do not store this information online after we have processed your order. We will also collect information you provide if you use the 'Contact Us' page.

Your transactions are secure

We realise these days how important it is to securely store any information that you provide us with. Landmark Linen Company Ltd maintains the highest levels of security at all times. Our site uses high-level SSL encryption technology which is the most advanced security software currently available for online transactions. You can therefore be guaranteed that we take the privacy and security of your payment and personal details very seriously indeed.

You can tell whether the payment processing/ordering part of a site is secure because 'https' will replace the 'http' at the front of the www.landmarklinencompany.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

To give you even more confidence in shopping online with Landmark Linen Company, our checkout process uses the new Verified by Visa, Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.

To use these services, you must first register with the bank or other organisation that issued your card. Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password each time you make a purchase.

Please click below for further information on 3D secure
http://www.mastercard.us/securecode.html
http://www.visaeurope.com/making-payments/verified-by-visa/

Polite Notice: Please note: Your Verified by Visa, Mastercard® SecureCode™ password is different from your Landmarklinencompany.co.uk account password. We don't have access to card issuer passwords.

Use of your information


We will only use your information to communicate with you. If you have decided to join our mailing list, we may from time to time, send you information about special offers and promotions. But we will NEVER disclose your information to third parties, unless the law requires us to do so.

If you decide to withdraw from our mailing list, please use the 'Contact Us' form to let us know, or telephone on 01202 937549. We would also like to hear your views and suggestions about how we can improve our website and our service to you.

Disclosure of your information


Only Landmark Linen Company will use the information that you provide. We will NEVER pass your personal data to anyone else, except for any successors in title to our business or as the law may require us to do.

Other web sites


Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com/. We use cookies to record your email address and password that you give us when you buy from our website. This simplifies the logging on process when you return to our website.
You will need to have your browser accept cookies to browse our web site because of the way in which the site works so as to make your browsing quick and efficient.

Access Rights

The Data Protection Act gives you a right to access the personal data that any company or organisation holds about you. If you would like a copy of the information that Landmark Linen holds about you, please write to us at: Landmark Linen Company Ltd, Unity Chambers, 34 High East Street, Dorchester, Dorset, DT1 1HA. Please note that we may charge you a fee to provide this information.