Please note that we are only able to send items to addresses with UK Postcodes. This is because of the high cost of sending to non-UK addresses together with the delays in Customs. If you would like a quote from us to ship to any other address then please email us first before placing your order on email@example.com
Customers from non-UK addresses:
Please note the carriage cost of £30 showing on the site is merely an indication that non-UK orders will be charged at a higher rate. Unfortunately, we cannot put the actual cost on the site as this is dependent on the size and weight of orders together with the Country they are being shipped to.
Please email us with details of the items you wish to purchase and your full address and we will be happy to give you a quote before you actually place your order.
Subject to stock availability, we aim to despatch all orders that customers place by telephone or through this website within 3 to 7 working days. Working days are Mondays to Fridays, but excluding Bank and Public Holidays. In the unlikely event that an item is unavailable, we will tell you and send it to you as soon as we receive new stock. We usually use Parcelforce or Interlink Express to deliver your orders. The carrier will deliver during the day, but will not be able to give a specific time. However, if you include your mobile phone number on your order, the carrier may able to send you a text message to tell you that delivery is imminent. Please note that with any orders received we need to be notified of any discrepancies within 7 days of receipt of goods to ensure a resolution can be resolved.
Delivery is usually within 3-7 working days unless otherwise stated. But if you have not received your parcel within five working days, please contact us firstname.lastname@example.org Our standard delivery cost is £4.95 for orders under £75.00 to all UK Mainland postal delivery address. Free delivery will be applied for all orders over £75.00 to all UK mainland postal addresses
Please note that for any orders outside the UK Mainland and for the Highlands of Scotland, we will first have to gain a postal quote and please be sure to let us know what product or products you are needing a quote for, along with the full address details. A postal quote will be needed for EU destinations below:
Channel Islands - Jersey, Guernsey, Alderney, Herm and Sark so please email us at email@example.com
Linenfields T/A Landmark Linen Company want you to feel confident about buying from us online. So if you do change your mind, you can return the goods in their original packaging within 14 days. Also, under the Consumer Contract Regulations, you can cancel the order within a period of 14 working days, starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 days runs from when you get the last of the batch. However, please note that, for hygiene reasons, we cannot accept cancellations or returns for the purchase of items of bedding once you have used them. Otherwise, we can accept returns of items provided they are in an 'as new condition.
You are responsible for the cost of returning the items except in the unlikely event we delivered the items to you in error or the item is faulty. If this was the case then please let us know by using the enquiry form in the 'Contact Us' section of the website. For your own peace of mind and protection, we suggest that you use a tracked and insured services, such as Royal Mail Special Delivery or a specialist parcel carrier such as Parcelforce or Interlink Express. We may be able to arrange the collection of your item(s) from you, but you will still be responsible for the cost of return.
You must contact us either by our contact us page or an email before returning any item/s. We need to give you a returns address and in some cases a returns number to put on the parcel when you return it (unless the item is faulty then we will arrange collection) Please note any refunds may take considerably longer to process if these instructions are not followed and we cannot track the product return unless the address you send to is correctly given to you by ourselves. Please note that photography is for illustration purposes only and shades may differ slightly.
If we have already sent your order to you, we will make the appropriate refund when we receive the items from you.
We make every effort to keep the stock status up to date on the website, however, sometimes items sell out before the warehouse are able to advise us otherwise. There may well be occasions when unfortunately we have to contact you after your purchase to advise we cannot fulfil your order straight away (or not at all) We do apologise in advance for any inconvenience caused and assure you that we will advise you of the situation just as soon as possible, so as not to keep you waiting for possible refunds to be processed. Once you have advised us that there are no alternative items you would like to consider then the refund process will take place.